Ordering
Please see How to Place an Order for detailed instructions on customizing and ordering products.
Each item is individually produced based on your selections at the time of order. Please see How to Place an Order for detailed instructions on customizing and ordering your product.
Your order is custom-produced at our facility in Vancouver, BC. Please allow 8-12 business days for production time PLUS days for shipping. Bulk orders will be completed in 2-3 weeks. On rare occasion we may experience delays in our production process due to, but not limited to, unforeseen increases in demand, holidays, third party vendor logistics, work stoppage, power failures, inclement weather, or other variables that could adversely affect the daily operations of URstore.
Yes - taxes will be charged according to your jurisdiction.
If your order has not arrived three weeks of you placing your order online please email admin@urstore.net.
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Website
See How to Place an Order. If you require additional assistance, please contact us at
1-866-306-9353 or email us through us at admin@urstore.net. Please include a detailed description of the issue.
Please double-check that you have entered the correct letters and numbers without spaces. If every thing matches and your code still isn’t working, please contact us at
1-866-306-9353 or email us at admin@urstore.net.
It’s possible that your organization closed its online store. Contact customer service at admin@urstore.net to inquire on your specific organization.
We cannot modify or remove graphics, or add or delete full lines of text. In certain cases we may be able to modify the text that is already there. Please contact customer service for assistance at admin@urstore.net.
Product
You can send us product suggestions by contacting us at admin@urstore.net
Logos / artwork designs (on garments) are not all processed on the same printing equipment therefore, colors, opaqueness, sheen & brightness may vary from piece to piece depending on the decoration process. We use both Digital Print (ink based – not completely opaque) & Vinyl Heat Transfer (vinyl – completely opaque) depending on Styles, Fabric and Production facility capabilities.